Privacy Policy
Your privacy matters to us at Shard Vector Glade
Information We Collect
When you reach out regarding corporate floral arrangements or gift services, we gather details you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically gathers certain technical details when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients locate our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Shard Vector Glade respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Protection Practices
We treat the privacy of your personal data with utmost care and deploy suitable technical and administrative safeguards to shield it. This encompasses safe data storage, encrypted transfers, and restricted access to personal information inside our organization.
Protected Storage
Your personal data is kept in protected systems with access controls and ongoing security surveillance.
Data Encryption
Sensitive data in transit is encrypted to safeguard information during exchanges between your browser and our infrastructure.
Restricted Access
Only staff with a legitimate need to access information to render services can view customer data.
Although we deploy strong protections, no online transmission method is completely risk-free. We continually update our security practices to guard against new threats.
Your Data Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may access, update, delete, or limit how your data is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal information only as long as needed to provide our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Durations:
- Customer contact and order details: about three years after the last service interaction
- Payment transaction records: around seven years to satisfy tax and accounting rules
- Website analytics data: roughly two years for improvement analysis
- Marketing communication preferences: Until you unsubscribe or after about two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to remember your preferences and assess site performance.
You can manage cookie options through your browser settings. However, disabling certain cookies may affect how the site functions. For full details on our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only Shard Vector Glade and our site. We are not responsible for the privacy practices of sites we link to.
We encourage you to review the privacy policies of any third-party websites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or regulatory obligations. When major changes occur, we will adjust the "Last Updated" date shown at the top of this policy.
Please take a moment to review this policy periodically so you know how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please get in touch.
Contact Us About Privacy
Shard Vector Glade Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to reply to all privacy requests within seven business days.